Skybridge Americas
  • 17-Dec-2019 (CST)
  • MB, CAN
  • 15.00
  • Hourly
  • Full Time & Part Time

 Customer Service - French Bilingual - Call Centre (CA-Winnipeg, MB)

Our Company, Your Opportunity

Start or grow your customer service career with Skybridge Americas! Are you energetic and enjoy building rapport with customers? We want you to join our team!  We pride ourselves on guiding and mentoring employees throughout their career in the customer service industry.  Many of our Coaches and Managers started as Agents!

We are one of the 10 best Contact Centers awarded by CIO Applicants Magazine (https://skybridgeamericas.com/skybridge-americas-recognized-as-a-top-ten-contact-center/) always looking for the brightest and best to join our team.  We deliver call center logistics for iconic brands.'

This is an ongoing posting, we will be in touch to all candidates on a weekly basis as to your status. 

If a position that opens up that matches your skill set we will be in touch.

We are looking for individuals that value positive customer experiences and providing great service on every call.  We consistently promote from within for opportunities ranging from Human Resources and Information Technology to Contact Center Coaching, Workforce Management, Service Delivery, and Client Relationship Management. 

Your focus on teamwork, excitement around learning, and fun attitude will set you apart!  Discover your path and join us to begin and grow your career in the Customer Service industry.  We have a 30 year history of providing elite service to our customers and their clients join us to be a part of that story!

This opportunity is for those wanting positions on site in our Winnipeg, Manitoba headquarters on site.   If you are interested in one of our work from home opportunities, please go back to the Employment Page and apply directly to the Work from Home posting!

Job Responsibilities    

  • Answer incoming calls/e-mails/voicemails, respond to customer questions / complaints /  inquiries; ensure all inquiries are handled and documented per the program protocol in a timely, accurate, and professional manner
  • Provide assistance to customers in a patient, helpful and remain calm under pressure.
  • Provide customer service in fluent/proficient English for English speaking customer calls.
  • Provide customer service in fluent/proficient French for French speaking customer calls.
  • Accurate data entry in consumer database per the program requirements
  • Friendly and professional customer service in all customer and co-worker interactions
  • Be on time and a team player to meet the customer needs
  • Adhere to security and technical requirements at all times
  • Meet the key performance metrics of quality, productivity, and attendance per the program requirements
  • Other support as required

Required Qualifications

  • Minimum of some High School Diploma/GED or equivalent combination of experience/education;
  • Excellent professional verbal and written communication skills
  • Strong computer skills including the ability to navigate the Internet and other computer programs with ease;
  • Ability to sit for long periods of time and duration of shift
  • Ability to hear, speak, and use a headset; use a phone
  • Ability to type and use a mouse/computer
  • Ability to multitask (speak and type at the same time)

Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Skybridge Americas
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