Skybridge Americas
  • 09-Jun-2017 to 26-Jun-2017 (CST)
  • Winnipeg, MB, CAN
  • 11.00
  • Hourly
  • Full Time & Part Time

In the heart of the city/bus line, medical, dental, vacation, paid holidays, employee activities, paid personal days


As a Brand Agent for the Roadside Assistance client, you are known as Emergency Roadside Assistance.  You are responsible for responding to incoming customer calls for emergency roadside assistance and various member services inquiries and transactions.  The Roadside Assistance Representative is responsible for responding to incoming Emergency Road Service calls, collecting vehicle breakdown details and accurately interpreting and documenting the disabled vehicle location and service needs for Roadside customers.  You will also professionally handle Roadside Assistance membership calls for Third Party related services.

Primary Responsibilities

  • Provide exceptional customer service and problem solving by responding to all inbound calls;
  • Answer phones and respond to customer questions and ensure all inquiries are handled and documented on-line in a timely and professional manner;
  • Be an active listener who can show empathy and patience conversationally, in a lightly scripted environment;
  • Makes proactive calls to Dispatchers for customers as needed;
  • Maintain professional etiquette and provide effective customer service when corresponding with customers via phone;
  • Keep Coach promptly and fully informed of all problems or unusual matters of significance;
  • Must have demonstrated effective customer service skills;
  • Demonstrated ability to problem solve, show persistence, attention to details, adherence to applicable policies, procedures, product changes and remain resilient;
  • Keep up to date on all Roadside Assistance (RSA) processes and procedures to understand the call handling process for all related skill sets
  • Produce results in a timely and accurate manner;
  • Demonstrate an ability to follow directions/procedures;
  • Demonstrated proficiency with PC applications, Windows environment, accessing the Web / Internet and e-mail;
  • Must have a good articulation, rate of speed and ability to be clear and concise in English (French is an asset as well);
  • Remain cool and calm under pressure;
  • Ability to work independently and in a self-directed manner;
  • Be highly organized, flexible and confident;
  • Work in a fast paced, high volume, changing environment;
  • Think "outside the box" to troubleshoot process exceptions and recommend resolution;
  • Participate in team meetings designated to enhance the overall department and/or improve the quality of service provided to clients and customers;

QUALIFICATIONS:

  • Stellar attendance and punctuality are a must;
  • Minimum 1-year customer service experience preferred;
  • High School Education Required
  • Excellent verbal and written communication skills in English.  (French. Quebecois French would be a definite asset)
  • Knowledge of automobiles, excellent customer service skills;
  • Strong computer skills including the ability to navigate the Internet, multiple monitors and applications;
  • Demonstrates a genuine respect for people, their concerns, feelings, well-being, and appreciation of them as one of our customers;
  • Motivated to be a consistent performer;
  • Ability to analyze problems, develop and implement solutions;
  • The ability to interact and thrive in a fast-paced environment dealing with a high volume of calls.

Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Skybridge Americas
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