Skybridge Americas
  • 09-Jun-2017 to 25-Aug-2017 (CST)
  • Madison, WI, USA
  • 10.00 starting
  • Hourly
  • Full Time

$$$ Incentive Programs, premium program to earn up to an additional $0.50 per hour, full time benefits package: medical, dental, vision, life, disability, vacation, paid holidays, floating holidays, tuition reimbursement


Our Home Agents have ideal work life with the ability to balance home, school, and work to fit busy lifestyles!  We are growing and looking for amazing people to join our team!   Our training programs are delivered virtually and fully paid, so you may attend from your home office.  

What you need to get started working from home in our next training class:

  • Home Computer/Desktop with Windows Operating System (OS) - Mac/Apple computers and OS not supported
  • USB Headset for use with your computer
  • High Speed internet connection wired to the computer
  • A quiet space to work, free from background noise
  • Technical Requirements are listed below for your review and reference

Skybridge offers great benefits and incentives, in addition to working from home!

  • Fully Paid Training online with live instructors!
  • Pay increases at 6 months and annually from start date
  • Incentive programs to supplement your income!
  • Convenience of working out of your home!

What are the responsibilities?      

  • Answer incoming calls/e-mails/voicemails, respond to customer questions / complaints / program inquiries; ensure all inquiries are handled and documented per the program protocol in a timely, accurate, and professional manner
  • Accurate data entry in consumer database per the program requirements
  • Friendly and professional customer service in all customer and co-worker interactions
  • Be on time and a team player to meet the customer needs
  • Adhere to security and technical requirements at all times
  • Meet the key performance metrics of quality, productivity, and attendance per the program requirements
  • Other support as required

Required Qualifications

  • Minimum of some High School Diploma/GED or equivalent combination of experience/education;
  • Meet and maintain the home office Skybridge Americas Technical Requirements 
  • Excellent professional verbal and written communication skills
  • Strong computer skills including the ability to navigate the Internet and other computer programs with ease;
  • Ability to sit for long periods of time and duration of shift
  • Ability to hear, speak, and use a headset; use a phone
  • Ability to type and use a mouse/computer
  • Ability to multitask (speak and type at the same time)

Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Skybridge @Home

Technical Requirements

Computer

  • PC-compatible system
  • Operating system: Windows 7, 8, 8.1 or 10 with all current patches and/or updates. Windows XP and Vista are not compatible; systems running Mac OS or Linux are not compatible.
  • Processor Speed: 2.5GHzdual-core processor or greater
  • Memory (RAM): 2GB or greater (4GB recommended)
  • Available Disc Space: 20GB
  • Graphic Resolution: 1024 x 768 or greater (1280x1024 recommended)
  • Monitor Size: 17 inches or greater
  • If the program you are hired to support requires dual monitors, your system must support dual monitors that each meet the minimum requirements above; check with your manager for information regarding your program
  • Ports: 2 USB 2.0 or greater
  • Internet Browser: Internet Explorer 9 or Higher, with latest version of Adobe Flash Player installed and enabled
  • Anti-Malware Software:
    • Anti-Virus Skybridge recommends: McAfeeTotal Protection or LiveSafe or Microsoft Windows Defender (Security Essentials for Windows 7)
    • Anti-Spyware Skybridge recommends: McAfee LiveSafe, SUPERAntiSpyware or Emsisoft Anti-Malware
    • Firewall Skybridge recommends enabling the Microsoft Windows firewall or using McAfee LiveSafe

Ensure that your anti-malware software is kept current.  If used as a subscription, ensure your subscription remains current.  Also, ensure it is configured to automatically download and install the latest updates, definitions or patches.  Skybridge is not liable for malware (e.g. virus, spyware, etc.) introduced to your system.

Telephone

SkybridgeAmericas, Inc. does not require a telephone line for work use of Skybridge@Home agents.  You will need a phone to communicate with your supervisor.

Headset

A USB 2.0 (or greater) headset is required for online training and handling live customer calls and must meet these requirements:

  • Skybridge recommends the Plantronics .Audio 628 USB Headset
  • Wired headset (no wireless headsets)
  • Noise-cancelling microphone
  • Mute button
  • Connects to your computer using a USB 2.0+ port
  • Comfortable You will be wearing the headset throughout your work day

Internet Connection

  • High-speed, wired Internet service is required using one of the following services:
    • DSL
    • Cable, or
    • Fiber optic
  • Internet speed must be at least 5Mbps downstream and 2Mbps upstream dedicated. Your Internet connection cannot be shared with others while working.
  • The following types of Internet service are prohibited for compatibility, reliability and security reasons:
    • Dial-up
    • Satellite
    • Wireless/Cellular (e.g. PCS/3G/4G)
    • WiFi (e.g. 802.11 A/B/G/N)
    • Bluetooth
    • Broadband Over Power Lines (BOPL)
  • Recommended: A network router with the following features:
    • LAN (Local Area Network) connectivity
    • Dynamic Host Configuration Protocol (DHCP)
    • Network Address Translation (NAT)
    • Firewall capabilities

 

Skybridge Americas
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