Skybridge Americas
  • 25-Aug-2017 to 21-Oct-2017 (CST)
  • Winnipeg, MB, CAN
  • Salary
  • Full Time

Downtown/on the bus line, medical, dental, vision, life, disability, corporate bonus program, tuition reimbursement, vacation


Skybridge Americas Contact Centre Solutions platform provides access to omni-channel contact center outsourcing services by combining @home agents with bricks-and-mortar, powered by state-of-the-art technology, to handle an annual volume of 25 million unique customer contacts per year.  Differentiated by our SkyAssist technology, our full-service solutions are custom-designed to meet the needs of both small businesses and Fortune ranked multinational corporations alike.  Our Customer Fulfillment provides custom, multi-channel fulfillment services for some of the World's most iconic brands. With a dedicated and seasoned client services team, we are partners to our clients, allowing you to focus on other efforts such as product development and marketing.

Reporting to the Training Manager, the Training Specialist provides instruction and support for new and existing employees on Skybridge Americas policies, positioning, products, and services. This position is expected to be versed in adult learning theory, facilitation/presentation skills, and management of the learner environment virtually and in classroom. 

Responsibilities and Duties

  • Deliver high quality training and instruction to audiences using a variety of media types.
  • Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in new course development of assigned program(s).
  • Monitor the quality and effectiveness of the learning environment and outcomes, including classroom, courseware curriculum and instruction. 
  • Translate system functionality into training materials for consumption by system users.
  • Educate employees on new company initiatives, program specific skills and knowledge to ensure employee success.
  • Output includes written or visual product process technical documentation, online information,  instructor led and or self paced training in any media  including printed, and computer or web-based  
  • Assist in the implementation of training initiatives to meet timelines and budgets
  • Assist in the development of surveys and evaluation strategies for analysis and evaluation
  • Assert self, influence, and demonstrate organizational savvy'comfortable having tough conversations
  • Model self-improvement practices by staying current on learning industry trends and relevant business topics
  • Identifies root causes of skill set deficiencies and collaborate with the L&D team to develop training solutions.
  • Collaborates effectively with L&D Manager and team to maintains assigned curriculum development for assigned programs.
  • Other duties as assigned

Qualifications

  • 2 year degree or equivalent call center training experience
  • Certified or 3 years experience facilitating Remote / Virtual training required
  • 1-3 years training program design and development experience preferred
  • Proven use of training methodologies (adult learning theory, the ADDIE process, Bloom's Taxonomy, and the Kirkpatrick and/or Phillips models of evaluation and measurement)
  • Must have ability to work with and through others to achieve desired results. Must work effectively in a team environment. Team and relationship building skills required
  • Ability to utilize excellent verbal and written communication skills to interface with personnel (at all levels) effectively.   Communicate concepts, systems, procedures, etc., in a learning environment clearly.
  • Expert working knowledge of technical and non-technical training media. Authoring tool proficiency
  • Ability to convert information into meaningful business context relevant to the learners needs
  • Excellent time and project management experience and abilities
  • Proficient use of PowerPoint, Word, Excel, Adobe Acrobat
  • Proven experience with authoring tools such as Articulate Storyline, Captivate, Camtasia and other performance support software preferred

Skybridge Americas is an Affirmative Action/Equal Opportunity Employer and committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Skybridge Americas
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