Skybridge Americas
  • 06-Dec-2017 to 19-Dec-2017 (CST)
  • Greenfield, MN, USA
  • 11.40 starting
  • Hourly
  • Full Time

$$$ Incentive Programs, merit increase at 6 months and annually, premium program to earn up to an additional $0.50 per hour, full time benefits package: medical, dental, vision, life, disability, vacation, paid holidays, floating holidays, tuition reimbursement


Skybridge Americas is hiring a Full Time Brand Agent at our office in Greenfield, MN!  This opportunity offers incentives to earn additional income and full time benefits!  No experience is required - we provide fully paid training! 

As a Customer Service Brand Agent, you are supporting Skybridge Americas' clients' customers, focusing on assisting with product inquires, needs, and resolving concerns within the guidelines of the program.

Responsibilities

  • Answer incoming calls/e-mails/voicemails/chat, respond to customer questions / complaints / program inquiries; ensure all inquiries are handled and documented per the program protocol in a timely, accurate, and professional manner
  • Ensure assigned consumer emails are addressed and handled in a customer-centric manner, following program requirements
  • Ensure accurate data entry in consumer database, with the consumer information is reflected appropriately to ensure ongoing excellent team customer service
  • Maintain professional etiquette and provide effective customer service when corresponding with customers via e-mail or phone
  • Focuses on performing superior customer service and building rapport with customers
  • Maintain a high level of performance in team Key Performance Indicators (KPI) in productivity, quality assurance and attendance
  • Other Program support as required

Qualifications

  • High School Education or equivalent combination of experience/education
  • Excellent verbal and written communication skills fluent in English
  • Strong/Intermediate computer skills including the ability to navigate the Internet and other computer programs with ease
  • Ability to become familiar with Client products or strong aptitude to learn and support customer inquiries
  • Excellent comprehension & problem solving skills
  • Demonstrates a genuine respect for people, their concerns, feelings, well being and appreciation of them as one of our customers
  • Ability to sit for long periods of time and duration of shift
  • Ability to hear and use a headset; use a phone
  • Ability to type and use a mouse/computer
  • Ability to multitask (speak and type at the same time)
  • Prior Call Center experience a plus
  • Knowledge and understanding of promotions and procedures enabling identification of problems and effective resolution
  • Must be well organized, possess strong time management skills, and the  ability to handle multiple projects at once
  • Be flexible with personal schedule to support business needs, including nights/weekends/holidays

Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Skybridge Americas
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