Skybridge Americas

BYOD Technical Requirements

You MUST meet the minimum hiring requirements for BYOD (Bring Your Own Device) to qualify for our Agents Anywhere program. If selected for one of our opportunities, you will be required to submit a systems compliance file that will be provided during your virtual onboarding to ensure you are ready to go!

There may be additional or different requirements for specific client accounts. Please speak to your recruiter to ensure you understand the requirements for the position you are applying to.

Computer

A PC-compatible system with admin access (Chromebook is NOT supported)

  • Windows 8.1 or newer Windows Desktop Operating System only (Windows 10 preferred)
  • We recommend your PC is not more than 5 years old
  • A sound card or integrated audio device is required
  • 4 GB (Gigabytes) system memory required
  • Graphics Resolution: 1024x768 or better (1920x1080 recommended)
  • Two monitors are required, 19 inches or greater
  • Internet Browser: Google Chrome with the latest version of Adobe Flash Player installed and enabled http://www.adobe.com/flashplayer

Anti-Malware Software

Anti-Virus Anti-Malware Software kept up to date. Microsoft provides free Security Essentials software. For the list of free and paid approved anti-virus software that you can download online, please go to: https://skybridgeamericas.applicantpro.com/pages/antivirus/

  • Anti-Virus recommended: McAfee Total Protection or LiveSafe or Microsoft Windows Defender (Security Essentials for Windows 7)
  • Anti-Spyware recommended: McAfee LiveSafe, SUPERAntiSpyware or Emsisoft Anti-Malware
  • Firewall: Skybridge recommends enabling the Microsoft Windows firewall or using McAfee LiveSafe

Smartphone

Skybridge Americas does not require a telephone line for work use. You will, however, need a smartphone to log into systems using two-factor authentication for enhanced security.

Headset

A USB headset with a mute button and a background noise cancelling feature is required for online training and handling live customer calls.

Here's a list of other contact-center approved headsets:

PLANTRONICS: JABRA: LOGITECH: LEITNER/SENNHEISER:
Plantronics Blackwire C5220T Jabra BIZ 1500 Logitech H570E Leitner LH240 (Single Ear)
Plantronics Blackwire C3220 Headset Jabra BIZ 2300 Logitech H650E Leitner LH245
Plantronics Blackwire C225 Headset Jabra BIZ 2400 Logitech H820E Sennheiser SC 75
Plantronics EncorePro 500 Jabra Engage 50 Sennheiser SC 165
Plantronics EncorePro HW725 Jabra Evolve 30
Jabra Evolve 40

Internet Connection

  • High-speed, low latency wired Internet service is required with 5 Mbps download, and 2.5 Mbps upload speed (Some accounts require higher internet speeds).
  • Cellular, WiFi, Microwave, and/or radio-based connections are not supported on the platform.

You must be ethernet cable connected to your modem/router during work to ensure there is no disruption to your ability to take calls.

Notice: You may call your internet provider for more information regarding your connection. Ethernet cables in all sizes may be found at any store and online that sells computer equipment.

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