Skybridge Americas

BYOD Technical Requirements

You MUST meet the minimum hiring requirements for BYOD (Bring Your Own Device) to qualify for our Agents Anywhere program.  If selected for one of our opportunities, you will be required to submit a systems compliance file that will be provided during your virtual onboarding to ensure you are ready to go!  

Computer

PC-compatible system with admin access (Mac is NOT supported)

  • Windows 8.1 or newer Windows Desktop Operating System only (Windows 10 preferred)
  • We recommend your PC is not more than 5 years old
  • Sound card or integrated audio device is required
  • 4 GB (Gigabytes) system memory required
  • Graphics Resolution: 1024x768 or better (1920x1080 recommended)
  • Two monitors are required, each 19 inches or greater
  • Internet Browser: Internet Explorer 11, Google Chrome Version 68.0, Mozilla Firefox Version 73 or newer, with latest version of Adobe Flash Player installed and enabled http://www.adobe.com/flashplayer
  • Anti-Virus Anti-Malware Software kept up to date - Microsoft provides free Security Essentials software 

Anti-Malware Software

  • Anti-Virus recommended: McAfee Total Protection or LiveSafe or Microsoft Windows Defender (Security Essentials for Windows 7)
  • Anti-Spyware recommended:  McAfee LiveSafe, SUPERAntiSpyware or Emsisoft Anti-Malware
  • Firewall:  Skybridge recommends enabling the Microsoft Windows firewall or using McAfee LiveSafe

Ensure that your anti-malware software is kept current.  If used as a subscription, ensure your subscription remains current.  Also, ensure it is configured to automatically download and install the latest updates, definitions or patches.  Skybridge is not liable for malware (e.g. virus, spyware, etc.) introduced to your system.

Telephone

Skybridge Americas does not require a telephone line for work use. You will, however, need a telephone to communicate with your supervisor as needed.

Headset

A good quality USB headset with mute button is required for online training and handling live customer calls.

  • Most corded USB headsets are compatible. We recommend you acquire the Plantronics Blackwire or Plantronics Encorepro series model headsets as they have been tested and successfully used with our systems. Here's a list of other contact-center approved headsets:

   
PLANTRONICS: JABRA:

Plantronics Blackwire C5220T

Plantronics Blackwire C3220 Headset

Plantronics Blackwire C225 Headset

Plantronics EncorePro 500

Plantronics EncorePro HW725

Jabra BIZ 1500

Jabra BIZ 2300

Jabra BIZ 2400

Jabra Engage 50

Jabra Evolve 30

Jabra Evolve 40

LOGITECH: LEITNER/SENNHEISER:

Logitech H570E

Logitech H650E (Stereo PN: 981-000518)

Logitech H820E

Leitner LH240 (Single Ear)

Leitner LH245

Sennheiser SC 75

Sennheiser SC 165

 

Internet Connection

  • High-speed, low latency wired Internet service is required with 5 Mbps download and 2.5 Mbps upload speed
  • Cellular, WiFi, Microwave, and/or radio-based connections are not supported on the platform.

You must be ethernet cable connected to your modem/router during work to ensure there is no disruption to your ability to take calls.

Notice:  You may call your internet provider for more information regarding your connection.  Ethernet cables in all sizes may be found at any store and online that sells computer equipment.

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